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Call and talk with a highmark licensed representative for help with non-Medicare plans or enrollment.

Mon-Fri: 9 a.m. - 9 p.m. EST
Saturday: 9 a.m. - 2p.m. EST
Closed on Sunday.

(TTY/TDD: 711)
Central PA: (855) 865-4326
Western PA: (855) 865-4325
Northeast PA: (855) 856-0316
Delaware: (855) 329-1759
West Virginia: (855) 329-1758

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Request a call to talk to a Highmark licensed representative about our non-Medicare plans or to enroll.

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Member Help

Questions about member benefits or claims? Please call the number on the back of your ID card.

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Click to Chat with a Highmark licensed representative for help with questions about non-Medicare plans.

Click to Chat is closed - try again tomorrow.

Mon-Fri: 9 a.m. - 5 p.m. EST

Closed on Saturday and Sunday.

Non Discrimination Policy

Discrimination is Against the Law

Highmark Blue Cross Blue Shield Delaware complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Highmark Blue Cross Blue Shield Delaware does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Highmark Blue Cross Blue Shield Delaware:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:

    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Civil Rights Coordinator.

If you believe that Highmark Blue Cross Blue Shield Delaware has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmark.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-868-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.