Your browser is out of date. For the best performance and security, update to a supported browser. Dismiss this alert.
Need Help?

Need Help?

AA

Select a Language
Zoom Icon

Font Sizing

Select a font size that is right for you:

AA

AA

AA

Call Icon

Call

Call and talk with a highmark licensed representative for help with non-Medicare plans or enrollment.

Mon-Fri: 9 a.m. - 9 p.m. EST
Saturday: 9 a.m. - 2p.m. EST
Closed on Sunday.

(TTY/TDD: 711)
Central PA: (855) 865-4326
Western PA: (855) 865-4325
Northeast PA: (855) 856-0316
Delaware: (855) 329-1759
West Virginia: (855) 329-1758

Request a Call Icon

Request a Call

Request a call to talk to a Highmark licensed representative about our non-Medicare plans or to enroll.

Chat Icon

Member Help

Questions about member benefits or claims? Please call the number on the back of your ID card.

Chat Icon

Chat

   

Click to Chat with a Highmark licensed representative for help with questions about non-Medicare plans.

Click to Chat is closed - try again tomorrow.

Mon-Fri: 9 a.m. - 5 p.m. EST

Closed on Saturday and Sunday.

Highmark - home

Non Discrimination Policy

Discrimination is Against the Law The Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, including sex stereotypes and gender identity. The Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex assigned at birth, gender identity or recorded gender. Furthermore, the Plan will not deny or limit coverage to any health service based on the fact that an individual’s sex assigned at birth, gender identity, or recorded gender is different from the one to which such health service is ordinarily available. The Plan will not deny or limit coverage for a specific health service related to gender transition if such denial or limitation results in discriminating against a transgender individual.

The Plan:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages If you need these services, contact the Civil Rights Coordinator.

If you believe that the Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, including sex stereotypes and gender identity, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmark.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.